FAQ’S

WHEN WILL YOUR RETAIL STORE BE OPEN AGAIN? The retail store has been permanently closed, and we have moved our wax making operations to a bigger site. This is due to COVID concerns, and the fact that our online customer base is growing steadily. We do offer free local delivery for customers in Oshkosh. Use discount code OSHKOSH.

WHAT ARE WAX MELTS? Wax melts are wickless candles.  You place the melt in a wax warmer and it melts to release the scent in the air. When the scent is gone and you can no longer smell it, you change out the wax completely and place a new piece in the warmer.

HOW DO YOU USE THEM? For optimal results, we recommend starting with one average sized Mini Melter in your dish. The smaller the dish (in diameter) the less you need for a strong throw. You will have to cut chunk muffins and pie slices into pieces to get many uses from them. Most of our customers cut their chunk bag pieces and Mario Melters into smaller pieces. You can use a fork straight up and down to cut wax, instead of trying to saw through it with a knife.

Some people feel that using a larger amount of wax in the dish creates a medium scent throw for an extended period of time; and using a smaller amount of wax creates an extreme scent throw, but for a shorter period of time.

In the end, smell is subjective, and varies from person to person. One person loves a scent that another despises. Please reach out to us at rosegirlswaxmelts@gmail.com if you are experiencing any issues with throw, and we can try to troubleshoot with you!

We do not offer refunds because of scent preferences, but can usually always solve throw issues by troubleshooting together.

WHAT IS A WAX WARMER? A wax warmer is what heats the wax, therefore releasing the scent.  There are a huge variety of wax warmers available, with all different kinds of heat sources, temperatures and effectiveness.  Wax melts have become so popular that you can purchase a wax melter in just about every big box retailer and department store, and of course online.  For optimal results we recommend using one of the following: 1) a 20 watt or higher hotplate warmer, 2) a halogen bulb warmer, or 3) a tealight warmer. 

HOW DO I MAKE AN ORDER? We offer unlimited preorders about every other month.  We also have regular website restocks with items that are RTS (ready to ship.)

Follow us on social media or join our newsletter to be updated on those openings! We do offer free local delivery currently using code: OSHKOSH

HOW DOES SHIPPING WORK?

DO YOU SHIP INTERNATIONALLY?

Updated 3/2023 - We are currently only shipping directly to Canada and the US. Please email us at rosegirlswaxmelts@gmail.com with any questions or concerns.

WHEN WILL I GET MY ORDER? We offer a variety of products and restocks with different turn around times. In general, our turn around time for Mini Melter ready to ship orders is up to 3 to 7 business days  Our tat for Preorders is 4-6 weeks.  International orders take a few extra business days to process and ship.

HOW MUCH DOES SHIPPING COST? Currently we have a $10 per order flat rate charge, and offer free shipping on orders $99 and over. International shipping costs are calculated at the time of shipping and invoiced via Paypal.  

WHAT KIND OF WAX DO YOU USE? We use a parasoy blend of wax (paraffin and soy).

DO YOU OFFER WHOLESALE PRICING? No, not at this time. We may in the future.

DOES YOUR WAX NEED TO CURE? Your order is ready to melt when you receive it. Scented wax tends to get stronger with time, so many people choose to wait a few weeks. It’s completely up to you.

HOW DO I CONTACT YOU? Contact us anytime on rosegirlswaxmelts@gmail.com, or by using the Contact tab found at the bottom of the website.